Privacy Policy

1. How do we collect personal data?

Our websites and online services only automatically collect information that helps us provide the best experience for our visitors and users.

As a visitor to our website, we automatically collect limited technical data to identify your geographical location, timezone, language, IP address and determine the type of device and/or web browser you are accessing our services from. We do this through the use of specific cookies, web beacons, server logs and other similar technologies.

We do not collect any personal or sensitive data without your consent and permission (such as via our online contact forms, quote request forms or customer service portal). We only do this via direct interactions where you may provide such personal information by completing an online form and accessing a online service or secured area. Any such information is only captured for specific and lawful purposes.

We do not collect or process any personal information for marketing purposes or obtain data from or for third-parties without express permission.

Our websites and online services are not intended for use by children. We do not knowingly collect or process any personal data related to a child or minors under the age of eighteen (18) via this website or any of our online services.

2. Why do we need to collect personal data?

We will only collect and process personal data where applicable regulations allow us to do so. When it is appropriate for us to capture personal information, we ensure our reasons are clear and specify why we are collecting it.

These reasons may include, but are not limited to:

• Requesting information about our services.
• Purchasing goods or services from one of our websites or online portals.
• Submitting a general business enquiry or requesting a quote or proposal.
• Enrolling as a new customer or opening a new account with us.
• Receiving an invoice or submitting an electronic payment.
• When performing our contractual obligations if we are about to or already have entered into a contractual agreement with you.

3. How long do we keep personal data for?

We will only retain personal information for as long as it is necessary for the purposes set out in this Privacy Policy and as long as the applicable laws allow us to do so. We ensure that if any such personal information no longer satisfies our purposes or we are required to by law, we will remove and delete any such records promptly.

4. How do we protect the personal data we collect?

We protect all confidential and sensitive information entrusted to us, including personal data, in accordance with applicable laws and our own internal data protection policies. We maintain appropriate technical and organisational measures to protect and secure all confidential information from unlawful processing, unauthorised access, malicious tampering, accidental disclosure, loss and/or destruction.

5. How do we protect the personal data we collect?

We monitor how our visitors access and interact with our services responsibly. We do this using our own in-house developed systems and carefully selected third-party system providers that collect limited technical information. This is necessary for us to be able to ensure we provide the best user experience, monitor the performance of services and develop the services that we offer.

We may use the following carefully selected third-party systems and/or services to collect information and analyse data:

• Google Analytics & Tag Manager
• Cloudflare Web Analytics
• Cloudflare Turnstile

6. Who can I contact with a privacy question or concern?

If you have any questions regarding our privacy policies, the use of cookies on our websites or any other concerns on how we handle personal data then please contact us.

We aim to respond to all requests we receive within twenty one [21] working days.

If wish to write to us, you can do so by sending any written correspondence to the following address (however, it may take longer than 21 working days to receive a response by return).

You have the right to make a compliant to the UK's supervisory authority on data protection via the Information Commissioner's Office (ICO). However, we always appreciate the opportunity to deal with any privacy concerns or complaints appropriately before it might be necessary to submit a formal complaint to the ICO.

7. Do we change our Privacy Policy?

We regularly review all our policies and internal procedures in response to legal, commercial and operational developments. We publish any changes to our privacy notices on our websites and any such amendments will become effective immediately.